PROGRAMS

Helping Families Move from Crisis to Stability

At Family Promise of Augusta, we believe every family deserves the opportunity to have a safe, stable home and the chance to build a stronger future.

Homelessness does not look the same for every family, and neither does the path back to stability. That’s why our programs are designed to meet families at different points in their journey—from preventing homelessness before it happens, to providing shelter during a housing crisis, to walking alongside families as they build lasting stability.

During our 18-month strategic pause, some of our programs are operating differently or are temporarily paused as we strengthen our organization and prepare for the future.

Shelter Diversion

Preventing homelessness before it begins.

Sometimes the most effective way to address homelessness is to prevent a family from losing their housing in the first place.

Our Shelter Diversion Program is designed to work with families before emergency shelter becomes necessary. Through individualized case management, we help families identify solutions, connect with available resources, and develop a plan toward continued housing stability. When funding allows, limited financial assistance may also be provided to help overcome an immediate barrier to remaining safely housed.

Current Program Status: Shelter Diversion is temporarily paused due to funding availability.

Restoring and strengthening homelessness-prevention efforts is an important part of our vision for the future because helping a family remain safely housed can prevent the disruption and trauma of homelessness before it begins.

Shelter

Providing a safe place while families work toward a permanent home.

When a family experiences homelessness, having a safe place to stay provides something essential: the stability and time needed to begin moving forward.

Our shelter services have traditionally included both Emergency Shelter and Transitional Housing, providing short-term housing while families work toward securing safe, sustainable, long-term housing.

Housing is only part of that journey. We believe in walking alongside families as they identify barriers, establish goals, connect with community resources, and take meaningful steps toward independence.

Current Program Status: Our Emergency Shelter Program is temporarily paused for new families as part of Family Promise of Augusta’s strategic pause.

Our Transitional Housing Program remains operational on a limited basis, with referrals currently accepted only through designated partner agencies.

Our goal during this strategic period is not simply to return to the way things were. We are working to build a stronger, more sustainable model that will allow Family Promise of Augusta to serve families effectively for years to come.

Stabilization

Because finding a home is not the end of the journey.

Moving into permanent housing is an incredible milestone—but lasting stability often requires continued support.

Our Stabilization Program is designed to walk alongside families who have completed Family Promise or a similar program as they establish themselves in their new homes and work toward long-term housing stability.

Through case management, life-skills development, and educational workshops, families can continue building the knowledge, confidence, and resources needed to navigate challenges and remain successfully housed.

This is an important part of our commitment to families.

We don’t want to simply help a family find housing. We want to help them build a foundation that allows them to remain stable, independent, and hopeful about the future.

More Than Programs

Behind every program is a family.

A parent working toward a better job. A child who needs a safe and stable place to call home. A family trying to recover from an unexpected crisis. Someone doing everything they can to create a different future.

That’s why our work has never been simply about providing a service.

It’s about walking alongside families, preserving dignity, strengthening stability, and creating a pathway toward independence.

As Family Promise of Augusta moves through our strategic pause, we remain committed to thoughtfully evaluating and strengthening these programs so that our next chapter is built on a sustainable foundation—and so that we can continue helping families move from crisis to stability for years to come.

Our programs may look different during this season. Our commitment to families has not changed.